Detection Systems

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PROCEDURES FOR ACCOUNTS

WITH DS SYSTEMS

CUSTOMER TECHNICAL SUPPORT

  1. During business hours (Monday - Friday 8 a.m. - 6 p.m. CST), please send customer to Special Projects at ext. 2024.

  2. If customer is calling after business hours and inquiring about code changes, instruct them to call back on the next business day during business hours.

Provide the customer with the correct extension of 2024.

  1. If customer is calling after business hours concerning a trouble on the alarm system or if the system will not arm, first locate the customer's account number by the phone number and/or pass code.

  2. Verify whether panel is a DS 7080 or DS 7090.

  3. If panel shows trouble and customer cannot arm it, try and reset it first.

  1. If trouble does not reset and customer is still unable to arm the system, please page on-call tech pager at 214-816-2538. Please leave a direct extension so that the technician can reach you directly and will not have to hold in the queue for a significant amount of time.

  2. Be prepared to conference technician in with customer so that troubleshooting may be done.